Frank Goortani, TOGAF, PMP

Jun 2025 – Present · Remote

Chief Technology Officer · FasterOutcomes

Previously: Part-time CTO, Mar 2024 – May 2025.

Technology leadership for an AI platform automating document-heavy legal and clinical workflows.

• Architected the platform and personally implemented the majority of it — backend, frontend, infrastructure and the AI layer — working AI-assisted at a throughput that kept a small senior team building product rather than plumbing
• Achieved and renewed SOC 2 Type 2 certification (certificate issued July 2026)
• Executed the HIPAA BAA program across the entire production LLM provider chain — GCP, OpenAI and Anthropic — signing as the company's authorized representative, and enforced provider isolation in code rather than configuration so no production traffic can reach an uncovered vendor
• Structurally excluded LLM observability vendors from production for compliance, enforced by code-level guards, while retaining full tracing and evaluation in non-production environments
• Designed a three-layer AI architecture that scales across verticals by manufacturing prompts rather than building per-industry code: unstructured extraction, playbook-driven structure discovery, and generative UI
• Built a multi-provider LLM gateway spanning OpenAI, Anthropic, Google Gemini/Vertex, Mistral and open-source models, with per-provider routing, fallback and cost/latency trade-off controls
• Built production RAG and hybrid retrieval over legal and clinical documents on Elasticsearch and Pinecone, including a custom weighted Reciprocal Rank Fusion implementation replacing the framework default
• Orchestrated long-running document and AI pipelines on Temporal — 10 production workflows covering ingestion, preprocessing, playbook execution and integration sync, with durable retries across deploys
• Owned infrastructure as code on GCP: a multi-stack Pulumi (Python) estate covering Cloud Run, VPC/NAT, GCE fleets, WIF, Binary Authorization, billing export and alerting
• Stood up production observability and on-call — Prometheus/Grafana, GCP alert policies as code, and PagerDuty rotation — and personally ran incident triage, root-causing and shipping fixes same-day
• Led an LLM-framework migration program (LangChain 1.x) with staged dependency control, pinning a major SDK jump out of a quick-wins branch rather than absorbing it unreviewed
• Built an agentic engineering operating model: an internal Slack-native automation platform running scheduled and event-triggered AI coding tasks, plus a shared MCP server fleet and a reusable agent-skill library used across the engineering org
• Ran root-cause investigation on model-behavior regressions in production, isolating a provider-side behavior change by direct-API replay rather than accepting an application-layer explanation
• Specified and shipped an access model and admin console covering account types, role gating, entitlement inheritance and audit attribution for a regulated multi-tenant platform
• Designed the platform's domain patterns: durable event-driven execution, vertical attributes that let one engine serve legal and clinical workflows without forking, schema-on-read structures the model discovers at runtime, and multi-tenant isolation with entitlement inheritance
• Built the customer-facing Next.js 15 application — App Router, React 18, TypeScript strict mode, JSON Forms with custom renderers for model-generated schemas, TipTap document editing and Zustand state
• Built the integration layer connecting the platform to customer document estates and case-management systems — Egnyte, Google Drive, email ingestion — with durable sync and per-tenant credential isolation
• Ran an operator-grade Elasticsearch fleet with per-client production isolation for document search, alongside Firestore as the primary store and Cloud Storage for documents
• Established the engineering practice the team runs on: structured PRDs and engineering specs, epic and sprint management, code review, release trains, and automated end-to-end and acceptance testing across browser, API, workflow and data layers
• Built board- and investor-facing usage reporting directly from production data, giving the leadership team per-customer activity without an analytics vendor in the PHI path
• Hired, onboarded and mentored the engineering team, and set the AI-assisted development standards they work to

Technologies Next.js 15 (App Router) · React 18 · TypeScript 5 (strict) · Material-UI 6 · Tailwind CSS 3 · Zustand · JSON Forms · TipTap · Python 3.11 · FastAPI · Hypercorn (HTTP/2) · Temporal · Poetry · pytest · Pydantic · async/await · REST · Server-Sent Events / streaming · LangGraph (StateGraph workflows) · LangChain · RAG · hybrid retrieval / weighted RRF · AI agents · agentic workflows · prompt engineering · prompt versioning & A/B testing · LLM evaluation (evals) · guardrails · human-in-the-loop review · multi-provider routing & fallback · OpenAI · Anthropic Claude · Google Gemini / Vertex AI · Mistral OCR · open-source LLMs · Pinecone · Elasticsearch · embedding models · LangSmith · Langfuse · MCP · Google Cloud Platform · Pulumi (Python) multi-stack IaC · Cloud Run · GCE · VPC / Cloud NAT · Firebase Auth · Firestore · Cloud Storage · Cloud Functions · Remote Config · Docker · GitHub Actions · Prometheus · Grafana · Kibana · PagerDuty · Binary Authorization · Workload Identity Federation · Secret Manager

Jan 2021 – Jun 2025 · Remote

Solution Architect · Uber

Contract engagement via MatchPoint Solutions / BayRockLabs

• Built ELLE, an AI decision engine that automated triage and review of engineering review documents for privacy and security — adopted across multiple sub-disciplines and recognized with several internal awards
• Reduced manual Technical Privacy review time by roughly 70%, across millions of decisions
• Delivered UDE (User Data Extraction) and DSAR (Data Subject Access Request) automation as mandates for the Security and Privacy organizations — GDPR/CCPA data-subject rights at platform scale
• Built and shipped 9+ enterprise privacy web applications for global compliance, security and legal teams
• Owned end-to-end design and delivery of multiple MVP products — Uber Charter (14-55 passenger group rides), Uber Park (automated parking), Uber Concierge (rider/eater agent conversations) — including ERDs, PRDs and the privacy/security approval process
• Contributed to 50+ security infrastructure projects in the Python monorepo and 40+ platform services in the Go monorepo, implementing gRPC/GraphQL/REST APIs under Uber's microservices patterns
• Built authorization middleware securing 100+ GenAI platform APIs
• Drove responsible AI practices and model governance with privacy, security and executive stakeholders
• Conducted 100+ technical interviews for Go backend and React frontend roles

Technologies Python · Go (YARPC, gRPC, Protocol Buffers) · LangChain · LangGraph · React 18 · TypeScript · Fusion.js · GraphQL · OpenAI · OpenSearch · Kafka · Cadence · MySQL · Docstore · Piper · Bazel · Kubernetes · Grafana · Kibana · Hive · HDFS

Jan 2021 – Dec 2025 · Remote

AI Solutions Lead · MatchPoint Solutions / BayRockLabs

• GenAI lead architecting AI automation programs for enterprise clients, including OpenText (enterprise software)
• Delivered across ecommerce, manufacturing, accounting, legal and hospitality
• Conducted technical interviews for client engineering roles at Uber, Robinhood, Netflix, Airbnb, Peloton and Gap

Jan 2010 – Present

Founder · Collaborative VisionZ / VisionzLab

Independent product and consulting studio: full-stack development, architecture, DevOps, UI design and product management for small and medium businesses and startups, B2B and B2C.

Products shipped

• Counta AI: AI accounting automation — LangChain, CrewAI, agents, OCR
• MirrorMe3D: Medical iOS app — 3D facial scanning for surgical prosthetics
• frwrd.ai
• Maktub
• LastCall
• Loggir
• DojoJobs: Gamified job board for IT contractors
• ExclusiveListings.club: Pre-MLS real estate marketplace + ELAIN AI chatbot
• Utilister.com: SaaS toolset for real estate professionals
• Persian Points / Fidely.club: SaaS loyalty program
• InfoTechUnion.com: Senior IT contractor community

Jan 2019 – Jan 2021 · Toronto, Canada

Solution Architect · Canada Life

• Built the in-house mobile development and architecture team from scratch — technical interviews, feature delivery, developer coaching and DevOps automation
• Built NEST, a fully automated component library for React and Vue with Storybook, Akamai, Jenkins and npm
• Designed an e-signature system on API architecture and Azure blockchain services
• Delivered end-to-end AODA-compliant PDF generation
• Architected and automated the API platform and microservices on Kubernetes, Java Spring Boot and Apigee
• Implemented enterprise authentication to security guidelines using OpenID and OAuth 2.0
• Matured the Kubernetes and DevOps stack with Istio, Helm, Grafana, Prometheus, ELK, Kafka, Rancher, Spinnaker, Terraform, Vault and Consul
• Led the Flybits integration for the GroupNet application; migrated databases to Azure SQL and CosmosDB

Technologies Kubernetes · Java Spring Boot · Apigee · React · Vue.js · Angular · Salesforce (Lightning, Vlocity) · Azure · GCP · Kafka · Istio · Helm · Terraform · Vault · Consul

2018 – 2022

Principal Architect · Maktub

• Built a Chrome extension curating content from food, fashion and experience brands

Dec 2017 – Dec 2019 · Toronto, Canada · contract

Software Consultant · The Home Depot (Canada)

• Led a team of 10+ onshore and 50+ offshore developers for homedepot.ca
• Built the onshore mobile app team from scratch — technical hiring, coaching, and native iOS and Android feature architecture
• Built the mobile DevOps and CI/CD pipeline from scratch with Jenkins, scripting and Fastlane
• Led design and delivery of the Pro-Referral web and mobile solution, including the backing REST APIs
• Designed and implemented Angular Universal server-side rendering for SEO and social sharing across the SPA estate
• Built the React component library and initiated the Angular component library from scratch with Storybook
• Designed and drove the roadmap to migrate from monolith to microservices on Google Cloud and Kubernetes
• Designed and implemented the Apache Kafka messaging layer for the microservices migration
• Designed and implemented a Redis caching layer for recurring APIs
• Consulted on and hands-on delivered the GCP migration — Artifactory, Cloud Foundry, Terraform, Consul, Vault, Packer, Splunk
• Served as Application Lifecycle Manager — pull request review and approval, branch access and merge management
• Led the frontend monorepo POC and implementation on Nx with Angular 9

Technologies Angular 5-10 · NgRx · React · Redux · TypeScript · Java Spring Boot · Node.js · Kubernetes · GCP · Kafka · Redis · Hybris · AEM · iOS (Swift) · Android (Kotlin) · Jenkins · Fastlane · Dynatrace · Akamai

Dec 2017 – Dec 2019

International Instructor · The Judge Group

• Delivered the hands-on 'Migration to Cloud' course to enterprise organizations — decision making, planning, architecture, networking, CI/CD, operations, logging and monitoring, HA/DR across AWS, Azure, GCP and Pivotal Cloud Foundry

2017 – 2018

Principal Architect · LAST CALL CC

• Architected and built a web application, landing page and mobile app from the ground up on Azure, GCP, Firebase, Angular, Elasticsearch and Ionic, including native and hybrid iOS/Android and serverless architecture

Feb 2016 – Aug 2017

Software Consultant · Xocial, IOU Concepts, Human Code

• Built ReactJS components from scratch for the FeedABillion Leaderboard full-stack responsive app
• Added video features to a hybrid mobile/web app; forked and extended open-source Cordova plugins
• Built a reporting platform on AWS Redshift and migrated CRON workloads to AWS Lambda and Data Pipeline
• Created mobile test automation on AWS Device Farm

Technologies React · Meteor · Node · MongoDB · AWS (EC2, Lambda, S3, Redshift, CodePipeline, CloudFormation, IAM, Device Farm) · Swift · Java · Cordova

Oct 2015 – Jan 2016

Software Consultant · EQAO, Ministry of Education

• Used Python, scikit-learn and Jupyter to extract predictions from historical Ontario student assessment data
• Redesigned and migrated all organization data to a new multidimensional data warehouse on SQL Server 2012

Jun 2015 – Nov 2015

Software Consultant · Mosaic Sales Solutions

• Built descriptive, exploratory, inferential and predictive analyses in R Studio and Alteryx
• Built interactive mobile-ready BI dashboards for clients including Microsoft and Samsung
• Implemented centralized ETL across DB2, PostgreSQL, Oracle, MongoDB and SQL Server into the enterprise data warehouse under per-client data policies

Oct 2014 – Jun 2015 · Toronto, Canada

Manager, Software Development · TD Bank — Business Intelligence & Data Strategies

• Designed and implemented the Banking Services Data Mart for the OMEGA-PEGA project — data modeling in PowerDesigner through SSIS, SSRS and SSAS
• Led multiple BI projects across Operations and Technology lines of business, including Banking and Credit Services
• Contributed to the enterprise framework for designing and developing BI projects

Technologies SQL Server · SSIS · SSAS · SSRS · MDX · .NET 4.5 · ASP.NET MVC4 · SharePoint · TIBCO · Cognos

Nov 2013 – Oct 2014 · Toronto, Canada

Sr. Application Architect / Technical Lead · TD Bank — Direct Channels

• Developed and tested the North American Scorecard web application and its BI stack
• Led integration and BI projects in the Phone and Mobile channels
• Oversaw offshore project coordination, quality and system integration
• Acted as the interface between Enterprise Information Management and business applications

Technologies ASP.NET MVC4 · .NET 4.5 · SharePoint 2010 · SQL Server · SSIS · SSAS · SSRS · LoadRunner

Jun 2014 – Dec 2015

International Instructor · Learning Tree, Toronto

• Taught 'Designing an Effective Data Warehouse' online and in class across North America, including Washington DC and Toronto

Jun 2014 – Apr 2017

College Instructor · George Brown College, Toronto

• Developed the course outline and materials for Web and Business Intelligence using SQL Server 2012

Jan 2013 – Dec 2016

College Instructor · Cestar College / Lambton College, Toronto

• Developed entry-level through advanced curricula in software development, mobile, web, database, BI and startup bootstrapping — Ruby on Rails, JavaScript, Java, C#, Objective-C, Android, iOS, architecture, UML, SOA, SDLC and design patterns

Apr 2012 – Nov 2013 · Thornhill, Canada

Solution Architect · CAA South Central Ontario

• Designed the solution, application and data architecture for several large and medium projects and initiated the Enterprise Architecture Repository for the ERP project
• Delivered complex data warehouse projects across finance, insurance and travel — requirements through conceptual, logical and physical design, ETL, marts, cubes, MDX and reporting
• Designed and implemented ESB web services using SOA and TOGAF patterns on WCF and .NET
• Designed and implemented a PCI-compliant secure portal with tokenization for sensitive organization data
• Ran the cloud proof of concept migrating existing solutions to Windows Azure
• Led technology research initiatives for architecture modernization

Technologies SQL Server 2012 · SSIS · SSAS · SSRS · QlikView · MDX · C# · .NET 4.5 · WCF · TOGAF · Sparx EA · CA Erwin · SharePoint · Windows Azure

Jul 2011 – Mar 2012

Application and Database Developer — Asset and Investment Management · Felcom Data Services (Jovian Group)

• Delivered web project components including the SLO reporting system in a live multi-server financial environment serving users across Canada and the US

Technologies C# · ASP.NET · SQL Server 2005/2008 · Crystal Reports · MicroStrategy · ADO.NET

Jan 2008 – Jul 2011

Senior Programmer — Financial Project Management · Royal Persicus Inc.

• Built enterprise cost-tracking and progress-monitoring components for financial-industry projects valued at $2M to $25M+, used by major banks, pension funds and insurance companies
• Designed the sales and finance reporting and BI mart layer using SSRS and SSAS

Technologies C# · VB.NET · MVC · WCF · LINQ · ASP.NET · SSRS · SSAS

Apr 2006 – Dec 2007

Senior Developer · Javid Educational Center

• Architected and delivered the Student Information Management System, online admissions, document management and student assessment platforms

Technologies C# · ASP.NET · VB6 · Oracle · XML/XSLT · Crystal Reports · SOA

May 2002 – Mar 2006

Developer · Faragam Inc.

• Built a multi-tier enterprise cost-estimation and progress-monitoring platform for large-scale construction projects serving up to 100 concurrent users across multiple database engines and pricing libraries

Technologies .NET Framework · C# · ASP.NET · XML · SQL Server 2005 · Crystal Reports